We will replace any items damaged during transit or deemed defective upon arrival within 3 days of receipt. Refunds may be issued once the original item has been returned to us unopened less a 20% restocking fee applied to the purchase price. Shipping charges are not refundable. If a change is address is needed, some items may be rerouted to a different address before it reaches it’s destination for an additional charge if allowable by the carrier. Medical Facilities do not reroute packages. Items refused by Medical Facilities or have undeliverable addresses are also subject to a 20% restocking fee so please ensure your shipping information is correct.
If an item is received damaged or was incorrectly shipped by us please contact Customer Support immediately at [email protected] or call 978-886-1445 . Items that are defective and shipped from us will qualify for replacement or store credit if we are contacted within 3 days of receipt.
Please note that when we ship to general receiving offices of medical facilities / hospitals, any item received by the facility will constitute delivery. Please understand that delivery of the package to the patient from the medical facility receiving center is not within our control. Please plan accordingly and if you have any doubt that a patient may no longer be at the facility within 1-2 days after scheduled delivery, please make other “Ship To” arrangements at the time of ordering. Residential delivery is recommended and one-day delivery is available to most areas.
Store credit is contingent upon inspection of item(s) once we receive it. Items must be unopened and unused.
Chemo Kits guarantees all gifts shipped will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater to the substituted product. We will do our best to substitute within the same family of products at all times if a substitution is necessary including color variations)